For Renters
Applications
- Contact technical support
- Submit a new application
- Using supported browsers
- Log back in to view or complete an application
- Cannot Access Previous Application Account
- What is the status of my application? Did I get the apartment?
TransUnion Credit Reports
- How do I contact TransUnion?
- What is the TransUnion Identity Verification (IDV)?
- Error message: Identity Verification, Action Required!
- I believe there was an error in my background/credit check, how can I fix this?
- Copy of reports – credit and background checks
- The name I entered is not my legal name, how can I complete my identity verification?
Group Applications
Employment
- Add Proof of Income or Supporting Documents
- Stated Monthly Gross/Net Income
- Edit/Update Employer Verifier Contact Details
- What do I need to upload as proof of income?
- My employer uses a third party vendor for employment verifications (InVerify, The Work Number, etc.). Can you verify my employment that way?
- I updated (or need to update) my employer’s contact information for the employment verification, can the verification form be resent?
Address Information
- How do I add additional addresses to my application?
- What does “address lookup” mean in the application?
- I updated (or need to update) my landlord’s contact information for the tenancy verification, can the verification form be resent?
- How do I update my landlord’s contact information?
- My landlord doesn’t have an email address/I don’t know my landlord’s email address