For Renters
Applications
- How do I change the dates in my application?
- I am locked out of my account, what do I do?
- How long does it take for my application to be submitted?
- I need to submit a new application but I already have an account.
- How do I delete an attachment from my application?
- Is my application approved?
TransUnion Credit Reports
- What is the TransUnion Identity Verification (IDV)?
- I received an error message, 'We were unable to verify your identity online', what do I do?
- How do I contact TransUnion?
- I have a frozen file!
- The name I entered is not my legal name, how can I complete my identity verification?
- I believe there was an error in my background/credit check, how can I fix this?
Group Applications
Employment
- How do I update my employer's contact information?
- My employer uses a third party vendor for employment verifications (InVerify, The Work Number, etc.). Can you verify my employment that way?
- I updated (or need to update) my employer’s contact information for the employment verification, can the verification form be resent?
- How do I change the contact information for my employer?
- Can I upload proof of income later?
- What do I need to upload as proof of income?
Address Information
- How do I add additional addresses to my application?
- What does “address lookup” mean in the application?
- I updated (or need to update) my landlord’s contact information for the tenancy verification, can the verification form be resent?
- How do I update my landlord’s contact information?
- My landlord doesn’t have an email address/I don’t know my landlord’s email address