For Renters
Applications
- How do I log back in to view or complete my application?
- What is the status of my application? Did I get the apartment?
- Is my application approved?
- I submitted my application, when can I view the property?`
- How do I change the dates in my application?
- How long does it take for my application to be submitted?
TransUnion Credit Reports
- How do I contact TransUnion?
- What is the TransUnion Identity Verification (IDV)?
- Error message: 'We were unable to verify your identity online'
- I believe there was an error in my background/credit check, how can I fix this?
- How do I get a copy of my credit and background checks?
- The name I entered is not my legal name, how can I complete my identity verification?
Group Applications
Employment
- Add proof of income or supporting documents
- How do I update my employer's contact information?
- My employer uses a third party vendor for employment verifications (InVerify, The Work Number, etc.). Can you verify my employment that way?
- I updated (or need to update) my employer’s contact information for the employment verification, can the verification form be resent?
- How do I change the contact information for my employer?
- Can I upload proof of income later?
Address Information
- How do I add additional addresses to my application?
- What does “address lookup” mean in the application?
- I updated (or need to update) my landlord’s contact information for the tenancy verification, can the verification form be resent?
- How do I update my landlord’s contact information?
- My landlord doesn’t have an email address/I don’t know my landlord’s email address