Co-applicants are NOT receiving the email invite to apply

All adult applicants must submit a separate application and pay a separate fee.

A Co-applicant is a roommate (adult occupant applying to live in the rental property), or guarantor/co-signer (adult not living in the rental but will assist in guaranteeing the lease agreement). Learn more about applicant user roles here. 

If you started an application and invited a co-applicant, they will receive an email from [e-mail] asking them to apply separately.

Troubleshooting

If your co-applicants did not receive the email inviting them to apply:

Check that invited emails were submitted correctly 

1. Log into your account here. 
2. Click on Personal Information > Co-occupants or Guarantors

Check all spam and/or junk folders

Ask co-applicants to check their spam or junk folders. Email providers and email settings can cause deliverability to vary.

Create account using the same invite

Ask co-applicants to create their account as a renter the same way the primary created their account.

Renters cannot create applicant accounts from Intellirent's main website. Learn more about submitting a new application. 

After invited a co-applicant, that co-applicant's email address will then be associated with the application that invited the co-applicant. It is the email address that links/groups applications together.

If a co-applicant is creating their account without their invite email notification, it's important that the co-applicant uses the email address the inviter entered for them. 

For example, in the photo below, the applicant Robert Uphold invited Johan Viera, [e-mail], as a roommate. 

If Johan creates their application using the email [e-mail], Johan will not be associated with Robert's application. The applicants will not be grouped together. 

Still need help? Submit a support request here.