Application Process for Renters

The Intellirent application was designed to help quickly walk your renter through the steps of an online application, collecting all data and documentation in one spot. 

After creating their secure account, an applicant can log back into their account before submitting and after submitting their application. 

This article covers the different sections of the rental application. *Depending on customizations, your rental application may look different. 

• Applicant Account
• Personal Information
• Tenancy Information
• Employment Information
• Start Date
• Proof of Income
• Additional Information
• Vehicle Information
• Pet or Service Animal
• Background Information
• Terms of Use
• Payment 
• Property Invite or Link
• General Invite or Link
• Custom Address

Applicant Account

Each applicant must create their own secure account. All data fields of the application are required, supporting documents/attachments are not initially required before paying and submitting. 

Applicants can log off and back into their application at any time. After submitting, applicants should log back into their account to make any requested changes or review their Pending requirements. Changes are made in real-time. 

Personal Information

To begin, the applicant will enter all basic information. When sending an invite to Roommates, it is recommended to only send the invite to one Primary applicant, who will then invite Co-occupants on the first page of the application. 

Total Number of Occupants

Each adult applicant will be required to submit a separate application. Learn about the Group Application Process. 

Social Security Number

If your applicant selects I do not have a social security number, the applicant will be directed to our International Applicant flow. 

Government Issued ID

An applicant can upload multiple forms of ID by selecting +Add another government ID. An applicant cannot submit identification that is expired. 

ID Types

The different types of identification options include: 

Social Security Card

If the Social Security Card is selected, the ID Number field is disabled. 

Guarantor 

Guarantor is on by default but can be managed from the agent's Settings. Find more details on the Guarantor options: Guarantor OFF: Activate on an as-needed basis. 

Tenancy Information 

If the applicant selects, I rent this property, an info panel is displayed notifying them of the verification process. Automated verification can be turned off in the agent Settings.

Prior Address

Tenancy verification requests can also be manually sent: Send or resent the verifications. 

 

Employment Information

An applicant is asked about their Employment status, Currently Employed, Self Employed or Other.

If the applicant selects, Currently Employed, they are alerted to the verification process. 

Start Date

An applicant can enter a future date within 30 days of today's date. 

Proof of Income

No matter their selected Employment status, the applicant is asked to attached Proof of Income/Supporting Documents. 

Documents are reflected on the agent dashboard as Income and an actionable item for agents once the application is submitted. 

If the applicant has more than one job, or source of income, the applicant should select +Another Income Source at the bottom of the page. Each source should be added separately. 

Additional Information

Vehicle

If your applicant did not select and upload a Driver's License in the Personal Information: Government Issued ID on the first page, but the applicant has selected I have a vehicle, they will be prompted to add the missing Driver's License in this section. You will then receive two identification documents.  

Furry Friends

I have a Pet

If your applicant selects I have a Pet, they must enter basic pet information and submit a photo. 

I have a Service Animal

If your applicant selects I have a Service Animal, they must submit basic information and a photo, plus additional documentation for the service animal. 

Like Income, Pet is an actionable item for the agent to review and accept. 

Background Information

If your applicant selects Yes to any background question, a space will populate requesting additional information regarding the situation. 

 

Review and Submit

The applicant is required to sign the Intellirent and TransUnion Terms of Use. 

Please review the full Terms of Use for applicants here. Signature is required in the application flow. 

After the application is submitted, agents can find the applicant's signed Terms of Use in the Renter Resume. 

 

Property Selection, Move-In Date, and Payment

The final step required before an application can be submitted. See Next Steps. 

Property Invite or Link

An application is associated with a published property.

If you sent an invite from a property, that property will populate on the last page of their application. 

General Invite or Link

An application is not associated with a published property. 

If you did not send an invite from a property, the applicant will be required to select from a dropdown list of your Published Properties. 

Custom Address

If you do not have published properties, the applicant can select Other to proceed in entering a custom address. 

Next Steps  

Immediately after submitting the payment, an applicant with a social security number will be redirected to TransUnion's identity verification questionnaire. 

Agents will receive a notification of the submitted applications. You can turn notifications OFF in settings. 

The decision is in your hands, login to your Intellirent agent account to review the submitted applications. 

Intellirent compiles all data, and documentation plus credit and background checks into a Renter Resume. Agents can review and download a PDF file from the Renter Resume. 

Still need help? Submit a support request here.