Application Process for Renters

The Intellirent application was designed to help quickly walk your renter through the steps of an online application, collecting all data and documentation in one spot. 

After creating their secure account, an applicant can log back into their account before submitting and after submitting their application. 

This article covers the different sections of the rental application. *Depending on customizations, your rental application may look different. 

• Applicant Account
• Personal Information
• Tenancy Information
• Employment Information
• Consideration of credit history
• Start Date
• Proof of Income
• Additional Information
• Vehicle Information
• Pet or Service Animal
• Background Information
• Terms of Use
• Payment
• Property Invite or Link
• General Invite or Link
• Custom Address
• Authentication & Dashboard

Applicant Account

Each applicant must create their own secure account. All data fields of the application are required, supporting documents/attachments are not initially required before paying and submitting. 

Applicants can log off and back into their application at any time. After submitting, applicants should log back into their account to make any requested changes or review their Pending requirements. Changes are made in real-time. 

Personal Information

To begin, the applicant will enter all basic information. When sending an invite to Roommates, it is recommended to only send the invite to one Primary applicant, who will then invite Co-occupants on the first page of the application. 

Total Number of Occupants

Each adult applicant will be required to submit a separate application. Learn about the Group Application Process. 

Social Security Number

If your applicant selects I do not have a social security number, the applicant will be directed to our International Applicant flow. 

Government Issued ID

An applicant can upload multiple forms of ID by selecting +Add another government ID. An applicant cannot submit identification that is expired. 

ID Types

The different types of identification options include: 

Social Security Card

If the Social Security Card is selected, the ID Number field is disabled. 

Guarantor 

Guarantor is on by default but can be managed from the agent's Settings. Find more details on the Guarantor options: Guarantor OFF: Activate on an as-needed basis. 

Tenancy Information 

If the applicant selects, I rent this property, an info panel is displayed notifying them of the verification process. Automated verification can be turned off in the agent Settings.

Prior Address

Tenancy verification requests can also be manually sent: Send or resent the verifications. 

 

Employment Information

A potential renter is asked about their Source of Income, Currently Employed, Self Employed or Other. The proceeding questions are dynamic depending on the source selected. 

Employed

A potential renter selects Currently Employed as their Present source of Income.

Start Date

An applicant can enter a future date within 30 days of today's date. 

If the applicant selects, Currently Employed, they are alerted to the verification process. 

Self Employed

A potential renter selects Self Employed as their Present source of Income.

Other

A potential renter selects Other as their Present source of Income.

Consideration of Credit History

For some rentals with specific circumstances, when Other is selected, the renter is asked to select a type. 

If I am a student or I am retired is selected, the Status field is populated and the renter is required to continue by entering a description for further explanation, monthly income and supporting documents.  

Government rent subsidy

When I receive a government rent subsidy is selected, the renter will be shown two options: 

Option 1

The renter will be asked to continue by entering the monthly amount of funds received and encouraged to include supporting documents. Upon submission, the agent will receive the full renter resume to include the credit score and history as normal. 

Option 2

If the renter selects option 2, the renter will be asked to continue by entering the monthly amount of funds received and required to include supporting documents. Help text for the type of required documents is provided. An agent should communicate with their potential renter about the types of documents that can be considered that align with their business practices.

Upon submission, the agent will receive the renter resume excluding the credit score and credit history section of the reports. A renter will still be required to pass the Identity verification and any background reports, criminal (if applicable) and housing court records. 

Learn more about what an agent sees after submission when the credit report is disabled, Report off. 

Proof of Income or Supporting Docs

No matter the selection for Source of Income, an application asks that the renter upload documents that support their selection.

Documents are reflected on the agent dashboard as Income and an actionable item for agents once the application is submitted. 

+Another Income Source

A potential renter has the ability to enter more than one Present source of income. income, the applicant should select +Another Income Source at the bottom of the page. Each source should be added separately. 

Additional Information

Vehicle

If your applicant did not select and upload a Driver's License in the Personal Information: Government Issued ID on the first page, but the applicant has selected I have a vehicle, they will be prompted to add the missing Driver's License in this section. You will then receive two identification documents.  

Furry Friends

I have a Pet

If your applicant selects I have a Pet, they must enter basic pet information and submit a photo. 

I have a Service Animal

If your applicant selects I have a Service Animal, they must submit basic information and a photo, plus additional documentation for the service animal. 

Like Income, Pet is an actionable item for the agent to review and accept. 

Background Information

If your applicant selects Yes to any background question, a space will populate requesting additional information regarding the situation. 

 

Review and Submit

The applicant is required to sign the Intellirent and Experian Terms of Use. 

Please review the full Terms of Use for applicants here. Signature is required in the application flow. 

After the application is submitted, agents can find the applicant's signed Terms of Use in the Renter Resume. 

 

Property Selection, Move-In Date, and Payment

The final step required before an application can be submitted. See Next Steps. 

Property Invite or Link

An application is associated with a published property.

If you sent an invite from a property, that property will populate on the last page of their application. 

General Invite or Link

An application is not associated with a published property. 

If you did not send an invite from a property, the applicant will be required to select from a dropdown list of your Published Properties. 

Custom Address

If you do not have published properties, the potential renter will be asked to enter the details of their desired rental property. 

Authentication & Dashboard  

After payment, potential renters that have selected, I have a social security number may be required to complete additional authentication steps to verify their identity with the credit bureau, ultimately sharing their credit and background reports. 

Upon submission, all potential renters will receive an emailed confirmation with receipt attached, and will land on their dashboard. When the credit bureau's authentication is required and successful, reports will be generated and potential renters will immediately have access to their shared credit and background reports. 

Still need help? Submit a support request here.