For Agents
Applications
- Invite a potential renter to apply
- Application Process for Renters
- Group Applications: Co-Occupants/Roommates, Guarantors/Co-Signers
- View invited applicants
- Application Type: Primary, Occupant, Roommate, Guarantor
- Application Status: Completed, Pending, Not Started
Dashboard & Application Management
- Tasks, Applicants, Properties
- Account Settings
- Application Criteria
- The Renter Resume
- Download or print an application
- Adverse Action, Letter of Denial
TransUnion Credit Reports & Background Checks
- Interpreting the TransUnion credit report
- Credit Score Categories: Decline, Conditional, Low Accept or Accept
- The TransUnion Identity Verification (IDV)
- Not Enough Data credit score
- Contact TransUnion
- Will the credit pull affect my applicant's credit score?
Verifications & Actionable Items
- What is the verification process?
- How can I stop the tenancy verification process?
- How do I manually complete the verifications?
- Download or resend authorization to release forms.
- How do I resend the verification emails?
- Why is income still pending or yellow?
Properties
Rental Marketing
- Zillow Blocked Property - Paid Inclusion Policy
- Listing site partnerships
- Activate rental marketing
- Potential renters contact agents directly
- Live links to advertisments
- Deactivate rental marketing
International Applicants
Organizations & Custom Features
- Account types & functions
- Invite/add a new account to your Organization
- Add a Sub Agent to multiple accounts
- Move a property to a different account
- Share a property with a different account
- Move an application to a different agent or property