1st attempt: Immediately after an applicant pays the application fee, agrees to terms and submits the application, Intellirent will email the authorization to release form along with a secure link where the employment and the current tenancy contact can quickly verify online.
*Employment verification emails are only sent once, immediately after submitting the application.
2nd attempt: If the tenancy verification is not collected the first time, there is a second email reminder that will be sent the next day either at 8 AM or 12 PM. This depends on what time the application was originally submitted.
3rd attempt: If the tenancy verification is still not completed, Intellirent's live support team will make a phone call to that tenancy contact. There is no phone call made for employment.
*Please note: 2nd and 3rd attempts are not made over weekends and holidays. This is due to a high number of comments from the contact that they are not available during those times.
Failed attempt: After the phone call and if Intellirent is still unsuccessful, we will notify both the agent and the renter of our multiple attempts to collect the verification.
Agents can resend the employment verification within the Application Details. (Same for tenancy verification.)
Go into the Application Details page by clicking on the applicant's name.
Then click on the option icon (three dots) and select "Resend"