Troubleshooting & ILS Guidelines

Internet Listing Sites may each have specific requirements, however, there are some basic troubleshooting steps you can follow for all. This article covers, 

• General Troubleshooting
• Apartment List
• Apartments.com
• Zillow Group
• Paid Inclusion Policy – Property "Not Posted"
• Premium and Free Listing Experience
• Paid Policy/Agreement
• First free listing
• Zillow vs Intellirent Account
• Room for Rent
• Zumper
• Listing Criteria
• Blocked/Blacklisted
• Paid Listing Plans

General Troubleshooting

1. Confirm the full address of your property is correctly published in Intellirent.
   • Do not add statements in the address fields. 
   • Include the apartment number (if applicable) – missing apartment numbers are considered a wrong addresses. 
   • Hiding your address, may cause most listing sites to reject the property.
     • If accepted, the listing may still not show up on maps since there will not be an address to map to. 
2. Confirm if a property was added to any other syndication tool
   • If a property is being sent to listing sites using a different syndication source other than Intellirent, this may impact the ability to post through Intellirent. 
3. Upload at least one property image. 
4. Confirm your contact information is correct. Visit your Settings > Public Profile.
5. Allow between 2 to 4 hours for most sites, some may take up to 24 hours
   
   • As a security measure, all partner listing sites may take a some time to verify then add your listing to their site. 
   • Intellirent suggests an agent publish and activate marketing before 4 PM Pacific, 5 PM Mountain, 6 PM Central, and 7 PM Eastern. (Zillow Group updates fastest throughout the day)

 

Apartment List

Apartment List will only posts rentals once per street address. If a rental is in a building with more than one listed available rental, Apartment List will only post one listing, once per street address. 

Single-family should not be affected. 

Although the listing site requirements are not within Intellirent's control, our team remains committed to continually growing and improving technology that enables agents to work better and manage a sustainable business.  

 

Apartments.com

Apartments.com is currently reviewing their policies on free listings for large apartment buildings. Apartments.com will not accept some apartment unit listings from Intellirent. If attempting to post directly, agents are asked to call their support line. 

At this time, it is unknown how Apartments.com is defining large apartment buildings. Intellirent has found this to be relevant to buildings with more than 5 units. 

Rental Source

Listings determined to be "Duplicate Listings" on Rental Source will not be accepted. Per their policy, a listing is classified as a "Duplicate Listing" if:

• all listing data is the same except for the unit number (most often occurs in multifamily properties with the same address, different unit numbers), or
• they’ve received the same listing from another provider & it’s currently published.

 

Zillow Group

Zillow Group encompasses Zillow, Trulia and Hotpads. 

Not Posted 

In your property details page you may see Zillow, Trulia and Hotpads are red. Hover over the company names on the right and you will see the reason why the property is red. 

*IMPORTANT: Not all listing sites provide Intellirent with a reason why a listing is rejected. You will only see a reason upon hovering for companies who return that specific data to Intellirent. 

If your property is not being posted to Zillow, Trulia or Hotpads, it may be due to their updated payment policies. For more details, see Zillow's detailed guide on Paid Inclusion. 

Paid Inclusion Policy – Property "Not Posted"

Historically, Zillow Group has required a paid policy for rental listings in buildings over 50 units. Now Zillow will begin charging for any type of rental listing in most states.

The Zillow Group does not charge for rentals in WI and FL. See: Where is premium offered? 

Paid Policy/Agreement

If you choose to pay for advertisements on Zillow, Trulia or Hotpads, Zillow Group has advised that agents reach out to their paid inclusion support team.

 

You can also email [e-mail]. A Zillow sales representative will be in contact with you. When communicating with Zillow: 

1. Provide your full name and email address that is associated with your Intellirent account. 
2. Inform them you are using Intellirent's feed.
3. Provide any rental addresses that are published and actively marketed through Intellirent – this will help them find the property and see it's coming from Intellirent.
4. If you have a company name, add it to the Company Name field in your Intellirent Settings under Public Profile, Company Information. 
   • Zillow may ask for a company name – this is not required.
     • If company name is not applicable, simply inform the Zillow representative you do not have a company name. 

Once the payment is set up through Zillow directly, you'll see the listing live through Intellirent as well. 

If you do not set up the payment plan with Zillow directly, your listing will be rejected through the Intellirent-Zillow feed. You will not be charged.

If you have already set up a payment policy with Zillow Group and after activating Intellirent's Rental Marketing your rentals are still not being accepted, please first contact [e-mail]. Zillow should advise Intellirent support on your rental's specific issue if any, as those details are not disclosed to Intellirent. 

Zillow Feed Connect

If you are new to Intellirent, have a Zillow payment agreement and would simply like to connect your Zillow and Intellirent accounts, you will still need to reach out to Zillow to inform them you will now be using Intellirent's feed. 

Contact Zillow's feed connect team at [e-mail], or contact Intellirent support and let our team know you have a Zillow account, activated your Intellirent rental marketing feature and would like to confirm that your Zillow <> Intellirent connection is live. 

Premium and Free Listing Experience

The Zillow Group does not charge for rentals in WI and FL. See: Where is premium offered? 

First free listing

If you do not already have a Zillow account, it's possible that Zillow may allow your first free listing when posting directly through a new Zillow account. 

Zillow Account vs Intellirent Account

When an agent has an existing Zillow account, if the email address associated with your Zillow account is the same as the email address associated with your Intellirent account, both accounts will be connected. 

Once your accounts are connected, you will only need to manage your properties through Intellirent. Although your Intellirent connected properties will be visible in your Zillow account, you will not be able to edit the listing in Zillow. You will need to continue to manage your listings in your Intellirent account. 

Zillow does not send listings to Intellirent. If an agent has first published a listing in Zillow, that listing will not be visible in your Intellirent account. An agent should first delete the listing in Zillow, then publish the property in Intellirent. 

Room for Rent

"If you are posting a Room for Rent listing through Zillow Rental Manager, your listing will be posted to HotPads and Trulia and show 'Declined' on Zillow. Zillow does not host listings in this category."

If you need help adjusting this selection in your property details, we're happy to assist.

Zumper

Per Zumper, please allow up to 24 hours for the rental property listing to be displayed before reaching out to support.

Listing Criteria

Zumper may reject a listing if the following criteria are not met. 

1. Contact phone number & email address

2. Rental property full and correct address

3. Marketable rental amount – listings marked well below market rents can be deemed fraudulent 

4. At least one photo

5. Description with a min 50 characters

This list does not include every reason Zumper may not accept a listing. 

Blocked/Blacklisted

If Zumper has previously flagged any identifying factors as "spam", blocked or blacklisted: 

1. Agent email or phone number 
2. Rental property address 

Properties may also be blocked by various errors that keep Zumper from parsing. These are addressed on a case by case basis. 

For more information on Zumper’s feed policy - please click here.

Paid Listing Plans

If you do not wish to pay for additional listings on Zumper, you will only see up to five (5) of your listings posted to their site at a time. Their feeds determine which 5 are posted based on when they were last updated or posted, with the most recent changes taking precedence.

If you do wish to set up a paid listing plan with Zumper, you will simply need to select Intellirent from the "Listing Source" dropdown in their sign-up flow to connect your accounts (see below). Learn More

Still need help? Contact Intellirent support.