Property Status Restrictions assist an agent, owner or manager, in reviewing one application at a time by automatically placing and removing app submission restrictions. The ability to submit an application will depend on a published property's sub-status. A sub-status depends on whether the property has an existing Active application file associated.
Before you can start screening, there is one requirement:
After publishing, a property's sub-status can be one of,
- Accepting Applications – allow new app submission
- Processing Applications – restrict new app submission
This article provides an outline of the renter and agent flow where Property Status Restrictions apply:
- Accepting Applications
- Request application
- Submitted-Complete files
- Processing Applications
- App: Personal Info
- App: Payment
- Change Property Status
Details are further described in linked articles below.
Accepting Applications
A Property is published and no completed application files have been submitted for that Property. Continue reading for a description of "completed" vs "submitted".
NOTE: RE: Published Properties: Rental Marketing is not required to be activated. Rental Marketing is an additional feature offered at no additional cost. Publishing a property is different than activating Rental Marketing.
Request application
In order to assist in tracking multiple applications, a rental property is first required. If a property is not published, the "Request application" button will be disabled. There are two ways to send an application: Learn more.
Submitted-Completed files
Submitted: An application is submitted when a renter has finished filling out the online form, paid the fee and has agreed to submit. (Agents are notified.)
Completed: An application file is completed when all potential renter's in the file have submitted, ie.: co-applicants. A file can consist of one application or many.
Co-Applicant: Any adult Co-Occupant, and/or Guarantor/Co-Signer. Co-applicants are considered a "Group". Intellirent helps agents organize by grouping applications.
In the app flow, a renter is required to complete all fields AND upload all supporting documents, before being able to Save and Continue in each step. The status of the tasks a potential renter is required to complete is the Applicant/Renter Status.
NOTE: When Property Status Restrictions is not enabled, a renter has the ability to submit a file without attaching all supporting documents.
Processing Applications
The property has received at least one complete application file and that file is pending the agent's decision. On the app flow, the property status will change to Processing Applications. New apps will be restricted from submission.
Check out the full renter flow: Application process for potential renter
NOTE: If the first app file submitted is incomplete due to pending co-applicant submissions, those pending co-applicants are NOT restricted from submitting.
App: Personal Info
In the Processing Applications Property sub-status, when a new potential renter either creates their application account or logs back in, the renter will be notified of the property's status: The existing completed app file is in process, pending the agent's decision.
The application cannot be submitted, however, the renter can choose to continue filling out the online form.
App: Payment
After being notified of the Property's status, the renter has chosen to continue filling out the online form. On the payment page, if the Property's status has not changed, the renter will be restricted from paying and submitting.
Change Property Status
In order for the agent to change the Property status, a decision should be made on the first submitted application file. The location of an application file will determine the Property's status.
An application file can be Active, Approved, Denied or Archived.
- Move to Approved – opt to archive property
- Move to Denied – opt to change prop back to Accepting Apps
- Move to Archived – opt to change prop back to Accepting Apps
The Intellirent team is continuing to provide additional options that streamline the entire flow such as renter notifications when a Property's sub-status has changed.
Stay tuned! Intellirent recommends adding the following emails as contacts so you never miss an important notification: 1) info@myintellirent.com, and 2) support@myintellirent.com
Check out the For Renter FAQs here – for security, and a faster turnaround, always ask your renters to reach out to Contact Support directly should technical questions arise.
Still need help? Submit a support request here.