The online application, and TransUnion reports are all-in-one. This article provides definitions on the status of the Applicant/Renter portion of the online process. Status is dependent on where an individual renter is in the process and/or what tasks the renter has left to complete:
- Required to submit
- Supporting Documents
- Property Status Restrictions
- Find Renter's Status
- NOT STARTED
Learn more about the application process for the potential renter.
Required to submit
In order for a potential renter to submit the application file, with reports, the renter must do four (4) things:
- Enter all data fields
- Pay the application fee
- Pass the TransUnion Identity Verification (IDV)
Data fields include information such as First and Last name. A renter cannot Save & Continue without entering information in all fields. Once an application has completed steps 1, 2, and 3, the agent will be notified. An agent will be able to login to their secure Intellirent account in order to review all submitted data.
Before submitting, all fields are required, but if that applicant does not have their pay stubs or similar supporting documents available, they will be able to submit the application, and later log back into their account to upload any remaining documents.
Property Status Restrictions
When enabled, the renter is required to attached all supporting documents, as well as data fields before saving and continuing.
IMPORTANT: A "file" represents all in the Household or Group. When the file contains more than one applicant, the file will not be complete until all co-applicants are complete. See Multi-Household or Group Process here.
Find the Renter's status
Understand if the applicant has completed everything on their end by checking the status next to the applicant's name.
From the My Applicants page you will see an overview of your submitted applications. Next to each name will be the applicant's status.
The applicant has completed steps 1, 2, 3, and 4, and they have uploaded all requested documentation. COMPLETED applications have done everything needed on their end and a credit report is returned.
The renter has started the process/created their account, but has not completed all required steps in their application process.
NOTE: Even if the renter has paid, Step 4: Pass the TransUnion IDV is required before status changes from Pending.
An agent should ask the "Pending" renter to log back into their account to review items that need their attention. A renter should reach out to Intellirent's technical support team directly if issues have
For Multi-household only, if a renter has not paid the fee, the agent will see a dash (–) where the Credit Score should be. See Credit Report Status & Error Messages.
When a co-applicant was invited but has not created their account. "Not Started" will only be visible for group applications.
An agent should reach out to that group and ask that the specific applicant start and submit their application in a timely manner.
Once an invited co-applicant creates their account, their application status will change to "Pending".
Each adult applicant must complete steps 1 - 4 individually. All paying a separate fee and returning a separate file for agents to review.
Still need help? Submit a support request here.