Internet Listing Sites may each have specific requirements, however, there are some basic troubleshooting steps you can follow for all.
Troubleshooting
- Confirm the full address of your property is correct.
- Do not add statements in the address fields.
- If you are hiding your address, this will cause most listing sites to reject the property.
- Upload at least one property image.
- Confirm your contact information is correct. Visit your Settings > Public Profile.
- Allow between 2 to 4 hours for most sites, some may take up to 24 hours
- As a security measure, all partner listing sites may take a some time to verify then add your listing to their site.
- Intellirent suggests an agent publish and activate marketing before 4 PM Pacific, 5 PM Mountain, 6 PM Central, and 7 PM Eastern. (Zillow Group updates fastest throughout the day)
Zillow Group
Zillow Group encompasses Zillow, Trulia and Hotpads.
Update
Historically, Zillow Group has required a paid policy for rental listings in buildings over 50 units. Zillow is currently rolling out a payment policy for any type of rental listing, single-family, multi-family and communities.
Zillow will eventually charge in all 50 states. There will no longer be free listings through Zillow, Trulia or Hotpads.
Currently, affected rental properties are located in Alabama, Colorado, Delaware, Florida, Georgia, Illinois, Mississippi, New Hampshire, North Carolina, Oregon, South Carolina, Tennessee, Texas and Massachusetts.
*Starting July 1 2020, Zillow Group will start charging for all California rental property advertisements.
Paid Policy
If you chose to pay for advertisements and post on Zillow, Trulia or Hotpads, Zillow Group has advised that agents reach out to their paid inclusion support team who can assist with paying for and publishing listings. Once the payment is set up through Zillow directly, you'll see the listing live through Intellirent as well.
If you do not set up the payment plan with Zillow directly, your listing will simply be rejected through Intellirent's syndication. You will not be charged.
Zillow: I only have one listing. Will I be charged?
- "The first listing activated in your account is free until it expires (see “Which listings require payment?”), so there will be no charge for the first listing in your account. Only one account per household is eligible for this free listing."
Per Zillow's comment above, your first free listing is only offered when you post directly through Zillow.
"Not Posted" – Unpaid not allowed
In your property details page you may see Zillow, Trulia and Hotpads are red. Hover over the company names on the right and you will see the reason why the property is red.
*Not all listing sites provide Intellirent with a reason why the property was rejected. You will only see a reason upon hovering for companies who return that specific data to Intellirent.
If your property is not being posted to Zillow, Trulia or Hotpads, it may be due to their updated policies in select states.
For more details, see Zillow's detailed guide on Paid Inclusion.
Apartments.com
Apartments.com is currently reviewing their policies on free listings for large apartment buildings. Apartments.com will not accept some apartment unit listings from Intellirent. If attempting to post directly, agents are asked to call their support line.
At this time, it is unknown how Apartments.com is defining large apartment buildings. Intellirent has found this to be relevant to buildings with more than 50 units.
Apartment List
Apartment List will only posts rentals once per street address. If a rental is in a building with more than one listed available rental, Apartment List will only post one listing, once per street address.
Single-family should not be affected.
Although the listing site requirements are not within Intellirent's control, our team remains committed to continually growing and improving technology that enables agents to work better and manage a sustainable business.
Still need help? Contact Intellirent support.