An Organization can manage payment methods related to application fees. Find Payments by navigating to Settings from the dropdown menu.
IN THIS ARTICLE
Application Fee
Pay the application fee on behalf of the renter.
By default, the potential renter is the payor. An application fee payment is required in order to submit an application. A user can decide to incur the application fee cost on behalf of the renter by changing the payor source.
To change the payor source from the renter to the Organization, at least one Application Fee payment method is required. After saving a payment method, toggle ON or OFF at any time.
ON = Organization pays the Application Fee
OFF = Renter pays the Application Fee
When enabled, the potential renter will not be asked to pay the rental application fee in order to submit their file.
Refund Application Fee
Refund the application fee for a submitted application.
A user can decide to refund an application fee for different business reasons. When refunding, the user incurs the total cost of the fee that is refunded.
To enable the ability to refund an application, at least one payment method is required.
NOTE: Only an Organization Administrator or Managing Agent will have the Refund option visible in their Settings and after a payment method is saved. A user with the role of Agent or Sub Agent does not have the option to refund an application fee.
Initiate a refund
When at least one payment method is successfully saved, the option to refund an application fee will be automatically enabled and a refund can be initiated from the Payment Receipt found in the Renter Resume. Learn more about the Renter Resume.
Still need help? Submit a support request here.