When Intellirent has encountered an error either due to delays with TransUnion or error found in the application submitted by the applicant, Intellirent will display an error icon in replace of the credit score.
Type of error messages are,
Missing Identity Verification
If the applicant did not receive the TransUnion IDV, or did not pass the IDV, Intellirent will display a red exclamation point. You can hover to view the tool tip with details, or click.
The applicant sees an error message asking them to contact TransUnion. They have an alternative option to complete the international flow as well.
Identity Verification Incomplete
If the applicant is displayed the TransUnion IDV but has not completed the IDV, you will see a yellow icon. Hover to see the tooltip.
It's possible the applicant is in the process of completing the IDV. Try refreshing the page. The IDV should never take more than a few minutes at most to complete.
Applicant sees the TransUnion Identity Verification. Your applicant must complete in order for reports to be returned to the agent.
Still need help? Submit a support request here.
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