As a FCRA compliant Consumer Reporting Agency (CRA), Intellirent takes pride in applying security measures to maintain a safe online environment for housing providers and potential renters.
An Organization is required to complete authentication every 365 days. For existing accounts needing to re-authenticate, the following steps can be completed from your Account Profile from your dropdown menu: Settings.
This article outlines the following information about the authentication process:
- Select Category
- Complete form
- Business Information
- Personal Information
- Verify your Identity
- Blocked User
- Renter transition
Select Category
Step one of the authentication process. As an Organization Administrator, select the category that best fits your rental screening business needs. Regardless of ownership, Intellirent is required to capture our user's screening needs.
IMPORTANT: For existing Intellirent accounts:
When an existing Organization contains more than one user, only two options will be present: 1) Real Estate Agent/Broker and 2) Property Manager.
Leasing professionals expecting to collaborate on screening results as a team are defined as the first two category options.
Complete form
Step two of the authentication process. As an Organization Administrator, after selecting a category, you will be required to complete the Business and Personal Information form.
Business Information
Required for Categories 1) Real Estate Agent/Broker and 2) Property Manager.
Personal Information
Required by Organization Administrators for all categories.
This information is collected as part of the housing provider resident screening permissible use and identity verification requirement: we must collect, verify, and maintain information on the individuals obtaining credit and background checks for potential renters, as required by our Experian partnership. This is intended to promote security and prevent individuals from using obtained renter data for fraudulent activity. Intellirent Privacy Policy
IMPORTANT: A credit report will not be pulled when authenticating an Organization Administrator account. However, personal data should be accurate. Any discrepancies may delay account access and delivery of Experian reports.
I am not the owner of the property [OR] I do not manage an organization, I just have an individual Intellirent account, do I still need to submit my personal information?
Yes. Intellirent verifies the identity of Organizations obtaining credit and background reports for the permissible use of residential screening. Even if your account is a one-person organization, personal information is required.
If you believe your are not the Organization Administrator/owner, please contact support. Provide the name and email address of the suspected administrator contact. We will be happy to assist in correctly linking the accounts in your Organization.
If you do not agree to the permissible use of obtaining credit and background reports for residential screening, please contact support. We will be happy to assist in deleting your Intellirent account.
Verify your identity
In some cases you might be asked to answer a few knowledge base questions unique to your identity and Personal Information collected on the enrollment form. These questions come straight from Experian, and are never stored in Intellirent’s system.
A credit report will not be pulled when authenticating an Organization Administrator account.
Blocked User
Only Organization Administrators are required to complete the Intellirent-Experian authentication. Learn more about Organization roles.
When an Organization Administrator has not completed the Experian Authentication, all other users in the Organization will not be able to access their account.
Organization users that are blocked will see the following message.
Renter transition
After successfully completing the authentication, newly started and submitted applications will return Experian credit and background reports.
If at least one potential renter in a group created their account and agreed to the Experian Terms of Use, prior to the Experian authentication, the submitted application will return Experian reports for all potential renters in that Household, or group.
Still need help? Contact our live support team.