Customized Organization accounts can request to have a higher application fee collected and receive the difference through Intellirent's Revenue Share feature.
Contact Intellirent support to request information about how you can take advantage of the Custom Organization Revenue Share feature for your team.
This article provides more information regarding frequently asked questions after your Revenue Share feature has been activated.
Delayed or missing payouts
Understanding changes to my payout delivery date
If your payout date keeps getting pushed out to a future date, this is most likely due to outstanding account verification requirements required from the owner of the Stripe account. In order to resume processing payouts, the owner of the Stripe account should check both your payout dashboard or check your email to see if additional information has been requested for verification.
Payout taking longer than expected to be paid
- Your first payout takes between 7 to 14 days, depending on your business industry. Your first payout deviates from your normal payout schedule and will arrive in your bank account after the waiting period has been satisfied.
You can confirm your payout schedule and estimated payout timing in the Payouts section of your Dashboard.
Payout speed is too slow. Payouts are deposited following your payout schedule. The time it takes to process is determined by your bank and cannot be sped up by Intellirent.
Troubleshooting my bank account setup
Updating bank account while your payout was in transit
You can update your bank account at any time. However, if your payout is already in transit, it will be paid out to your old bank account and not to the new account.
Payouts are created in advance of their post date to ensure that funds reach your bank account on the date that they are expected. If there is a payout showing in your Dashboard as in transit or paid, updates made to your bank account information will not retroactively apply to these payouts and will only apply to the next payout.
You should contact your old bank to understand what will happen to the funds. You will need to provide the following information: bank account details, date expected, exact amount, and payor (Intellirent).
Entered wrong bank account details
When adding the wrong bank account details, your payout will be sent to this incorrect bank account.
To correct this you should contact your old bank to understand what will happen to the funds. You will need to provide the following information: bank account details, date expected, exact amount, and payor (Intellirent).
If that bank account does not exist, the payout(s) will be returned to your account balance. If your funds have not returned to your account after 5 business days, login to your dashboard to contact support.
Bank account closed
Payouts are sent to the bank account on file. If your closed bank account information is the information listed in Stripe for payouts, the payout(s) will be sent to your closed bank account.
Banks will inform Stripe that the bank account is closed and return the funds. These funds will then return to your Stripe account balance automatically.
If your payout is not showing in your Stripe balance as returned after 5 business days, contact support.
Documents for business verification
If Stripe was unable to verify your business programmatically, Stripe might need to request additional Proof of Business documentation in order to verify legal entities.
ACCEPTED DOCUMENT TYPES
You’ll find the list of document types on the Verifications page of your Dashboard settings. Click on the first tab for your business entity. A list of acceptable documents for your country will be displayed on the bottom right side.
For Unincorporated Partnerships or Non-Profits please refer to the Verifications page of your Dashboard settings and click on the first tab for your business entity. Then click on the option included under “Company Number” for when you don’t have one available. If you don’t have this option available on your dashboard please contact Stripe support.
Your document must meet specific requirements in order to be accepted for verification.
The information in this document must include business name, business address, and company registration number or VAT number. It also must be matched to the information on your Stripe account, so it is best to first confirm that the business information listed on your Stripe account is correct before a document is uploaded. You can view your Stripe business information in your Dashboard and make any changes by clicking Edit beside your business details. Your Proof of Legal Entity document upload must be successfully reviewed and matched to the information on your Stripe account before your business can be verified. Reviews can take up to 24 hours for our team to complete.
A summary of document standards is listed below:
Documents must be clear and large enough to read
Documents must be valid and representative of up-to-date registration
Complete documents must be uploaded. A complete document is defined as:
The full business name, business address, and either VAT number OR company registration number of the incorporated entity are clearly stated and legible
If this information is spread across multiple pages of your document, please upload a PDF containing all the relevant pages
Documents can be uploaded in .pdf format
UPLOADING YOUR VERIFICATION DOCUMENTS
Due to the highly sensitive nature of your verification documents, Stripe can only accept documents which are uploaded through the Dashboard. Documents must not be sent through email.
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