
Alex
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Troubleshooting & ILS Guidelines
Internet Listing Sites may each have specific requirements, however, there are some basic troubleshooting steps you can follow for all. This article covers, General Troubleshooting Apartment List...
Dropbox
Connecting your Dropbox account Connect your Dropbox account in your Settings from the drop down menu. Click on Integrations and scroll down to Dropbox. Click on the toggle next to Dropb...
Google Drive
Connecting your Google Drive account Connect your Google Drive account in your Settings from the drop down menu. Click on Integrations and scroll down to Dropbox. Click on the toggle nex...
Background Checks: Criminal & Eviction Reports
Agents benefit from quick access to records from nearly 700 sources for public criminal and eviction reports and are enhanced with data reported directly to TransUnion. An agent will find any crimi...
Publish a property
Published properties helps agents organize submitted applications. When needing to find potential renters, an agent may also choose to Activate Rental Marketing. Although a published property and R...
Why am I seeing Not Enough Data instead of a credit score?
Not Enough Data means the applicant's identity has been verified, they passed TransUnion's IDV security step, and the credit report has been returned, but the applicant does not have enough credit ...
No Credit Score or Error Message
In order for an agent to obtain potential renter information for screening, a renter must allow the release of their information. A renter completes the required steps, agrees to terms, pays and su...
Invite a potential renter to apply
A potential renter must complete the online Application to Rent in order to be screened. An agent should provide interested renters with the online application that's associated with their account....
Move a listing from Draft to Published
If you started to add a new listing, but did not publish, that listing will be saved in your Draft folder. You can publish listings that are in your Draft folder. Hover over My Listings and click ...
Multi-Household, or Group: Occupants/Roommates & Guarantors/Co-signers
If you have a group of applicants applying together, (ie: Husband & wife, roommates or guarantor/s), only send one primary applicant the invitation to apply. In this article, you will find: Group...