The Intellirent online application, and TransUnion credit report and background check are all-in-one.
In order for a potential renter to submit and returning the application and reports to a member/agent's account, an applicant must do four (4) things:
1. Enter all required data fields
3. Pay the application fee
4. Pass the TransUnion Identity Verification (IDV)
Once an application has completed steps 1, 2, and 3, the agent will be notified. Agents should log into their secure Intellirent account in order to review all submitted data and make a decision.
The application process does not initially require potential renters to upload supporting documents before they submit. All data fields are required, but if that applicant does not have their pay stubs or government issued ID available, they can submit the application first, then later log back into their account to upload any remaining documents.
Understand if the applicant has completed everything on their end by checking the status next to the applicant's name.
From the My Applicants page you will see an overview of your submitted applications. Next to each name will be the applicant's status.
COMPLETED means the applicant has completed steps 1, 2, 3, and 4, and they have uploaded all requested documentation. COMPLETED applications have done everything needed on their end and a credit report is returned.
STARTED / PENDING means the applicant has not completed all required steps in their application process. An agent should ask this applicant to log back into their account to review items that need their attention.
A credit report will be returned if they have completed steps 1-4, but have not uploaded all requested documentation. Click the applicant's name and scroll down the application file. If the government issued ID and/or the income documents are missing, ask the applicant to log back into their account to upload missing items.
*For group applications, it is possible to see PENDING once an applicant has created their account, but has not yet paid and submitted their application. These applicants will have a dash (–) where the Credit Score should be.
NOT STARTED will only appear in group applications for Occupants and/or Guarantors, and only if that applicant has not created their account, they have NOT STARTED step 1. An agent should reach out to that group or the contact and ask that the specific applicant start and submit their application.
Once an applicant in a group creates their account, their application status will change to PENDING.
Each applicant, co-occupants and guarantors, must complete steps 1 - 4 individually. All paying a separate fee and returning a separate file for agents to review.
Still need help? Submit a support request here.
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