If you or your applicant need to contact TransUnion directly, TransUnion customer support is available 5 days a week, Mountain Time at (866) 775-0961. Press 1 for customer service.
Hours of Operation:
Monday – Friday: 7:00 a.m. – 3:00 p.m. (MT)
Saturday – Sunday: Closed
Alternatively, TransUnion can be reached by email at firstname.lastname@example.org.
When contacting TransUnion, be prepared with the applicant's email address and the property address they are applying to.
If an applicant has received an error message asking them to contact TransUnion, Intellirent asks the applicant to follow directions outlined in Error message: 'We were unable to verify your identity online'
TransUnion has a dedicated security freeze line in case your applicant has a frozen account. That number is, (888) 909-8872.
Still need help? Submit a support request here.